Returns & Exchanges
If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery. Please note that custom-made or personalized items are final sale.
1
Initiate Request
Visit our online return portal and enter your order number and zip code to start the process.
2
Prepare Package
Place the item in its original packaging with all tags attached. Ensure the gear is free of pet hair and dirt.
3
Ship Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Refund
Once our warehouse inspects the return, your refund will be processed to the original payment method within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing